Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

Position Summary: 
Receives and reviews past due bills and follow-up documents for large balance accounts.  Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.

As a successful candidate, you will: 

• Contacts patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures.

• Responds to correspondence and calls forwarded from the customer service unit.
• Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
• Works with other outside services to develop and monitor reimbursement.
• Analyzes accounts and determines when accounts are uncollectable. Prepares write-off recommendations in accordance with established departmental policies and procedures.
• Maintains record of account activity and actions taken to effect collection.
• Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports.

Your qualifications should include: 

• High School or equivalent

• Experience may substitute for minimum education requirements.
• 2-3 years collections experience including prior experience in health care.
• Working knowledge and understanding of laws governing collection practices.
• Strong knowledge of 3rd party/government billing/collection and reimbursement requirements.
• Working knowledge of insurance and medical terminology. 

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to careers@coh.org.